Customer Support Consultant, fintech industry (remotely)

Remote · Posted April 9, 2026

customer support fintech remote customer happiness CRM systems KYC & AML procedures transaction monitoring crypto compliance job application cv english language

Job Description

What you will do:

  • Provide exceptional customer support via emails and chats
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services

What you need to succeed in this role:

  • Native Ukrainian
  • and English B2
  • At least 2 years of experience in customer or technical support role within fintech industry
  • Personal or professional experience with trading, investments or crypto
  • Experience with CRM systems
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Familiarity with KYC & AML procedures, transaction monitoring, or crypto compliance is a plus

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

  • is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
  • We work with clients from over 30 countries and speak over 60 languages.
  • Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
  • We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
  • We welcome people with various backgrounds and experiences. Grab the chance to join us and

How to Apply:

Send your CV in English, pointing out your outstanding skills! Visit our website: www..com

Disclaimer:

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

Apply Now:

Apply before May 7th, 2026 Job type: Full-Time Category: Customer Support Region: Anywhere in the World